The other day, a female couple came into the restaurant, clearly
“together”, and took a seat outside. One lady ordered a diet coke, the
other a water. I promptly brought out there drinks, and took the
order, started the app, and was on my way. A few minutes later, as I
walked by their table,( hands full of food for the next table over )
the diet coke lady flags me down and asks me if I gave her diet coke,
bc it tastes “funny”. I sigh inwardly, knowing our diet coke does, for
some reason, have a different taste to it, that is more noticeable to
some than others. I tell her ok, continue to the table that i have the
food for, then return to them and offer to get her something else.
After telling her that it is indeed diet, and that the only remedy is
a different drink, she looks annoyed but decides to stick with what
she has. Ok. A minute later I drop off their app, and she begins to
complain again about the drink, and her gf gets in on the action,
telling me ” I don’t know with this is, but it’s not diet coke”, they
also claim they found a hair in it, and look at me accusingly ( I have
very long hair, but it is back and secure at work, and I am extremely
careful about it). She then says she wants another drink, but she
still wants diet coke. Aha, conspiracy theory, I am obv lying about it
being diet, so bring me the same thing so I can prove it. Whatever. I
am busy, and one of the doors is stuck, so I ma having to take the
long way around each time I go outside, so I ask the bartender to drop
it off for me. BTW, neither of us were able to locate a hair in the
glass anywhere AND she had drank practically the whole soda. I pass by
the table again, and now they want a manager. wtf? that’s me, but
awkward bc I can tell they’re upset with me, it’s as tho they think I
am intentionally bringing them a tainted drink. Lame. I tell them I am
the supervisor, and they tell me they are leaving, don’t want their
entrees, bc they are so grossed out by the hair in the soda (which
must be why they ordered another and ate the entire app AFTER the
supposed incident) AND reiterate that it was NOT a diet coke. I
apologize, but stick to my guns and tell them I am aware our diet has
a diff taste bc it’s on the gun. But no, she repeats it’s NOT diet and
they’ll pay for the app but that’s it. Of course, I tell them no,
we’ll cover it, so they leave. I am just baffled by this, I mean, I
can understand the taste thing…it’s not the first time someone has
sent back a diet for that reason. And if there truly was a hair, I can
understand that, too…although using that as an excuse AFTER seeing
it and continuing to eat the app doesn’t fly with me. What I don’t
understand is throwing a big fuss over a soda that can be replaced
with something else, and basically accusing my bartender and I of
intentionally giving them an off drink. What could we possibly have to
gain? It’s not as tho making a guest angry is beneficial to either of
us! My bartender had her own theory…she swears the younger of the 2
was checking us both out, and the other got jealous. True? I dunno.
What I do know is that was a weird situation that those ladies blew
waaayyyy out of proportion. It’s a soda, not the end of the world!
- Serenity
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Losers. I would have made them pay for their app.
We have a similar problem with our soda. Sometimes, it tastes flat to some people. When someone sends it back and I’m busy, I just tell them I will get them a new one. I get a new one from the same place (it’s pretty much exactly the same as the first one) and they ALWAYS say “that tastes much better.”
I encounter a similar scenario with the thermostat. Tables will complain about it being too hot or too cold, and I say that I will adjust the thermostat. When I return a few minutes later to ask it the temperature is better, they ALWAYS say that it is much better and thank you. Of course I have usually done absolutely nothing to the thermostat.
People like to take out their inner anger on restaurant help. I believe it. Hope they never return.
fuckin dykes