I have been a hostess at a corporate establishment for a few years and a couple weeks ago I encountered my worst customer ever! It was a busy Friday night and the wait was about 1 1/2 hours long. A man came in with his family and asked for a table for 6, I handed him his buzzer and quoted him his wait time 1 hour. A little over 30 min later he came up to me at the desk and demanded to know why a party of 2 who came in after him got seated first. I explained that the wait is generally longer for the higher amount of people he had, we have several more 2-top or 4-top tables that can accommodate 2 people and less booths or tables that accommodate 6. He started getting more and more angry and yelling at me right in front of the whole lobby, I told him I would have the other hostess grab a manager to come and talk to him and asked him to wait. I started back to my job of filling the sections in the computer and calling names, as soon as another party of 2 came up to be seated he started screaming again about how it was unfair we were seating people that came in after him, before he was seated. My manager talked to him and he finally waited patiently until he was called, as I reached out my hand to grab his buzzer, instead of placing it in my hand, he spit in my hand. A grown man spit in my hand over not being seated quickly enough, it was completely ridiculous. Not only did my managers not kick him out, the bought him dessert for his “troubles”. Welcome to a corporate restaurant.
-Kourtney
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{ 11 comments… read them below or add one }
I would have wiped it right back on him. I have never heard of something so disgusting and unacceptable by a customer in my life.
I am just astonished. Your management are w###ies. Jerks.
And that’s why people like him behave the way they do. They act like idiots and then are REWARDED for acting like a 2 year old. I hate working for Corporate restaraunts for this reason. Only care about money and never about their own staff.
hopefully the cook returned the favor
i would have walked out if my managers didnt do something about that in my favor. thats BS and totally immature of a grown ass man.
I work for a corporate resteraunt as well but luckily mine is also owned by an individual proprieter who just answers to corporate and luckily he would not stand for something like that!
I work at a family owned restaurant, and the difference is noticable. The owner would have publicly humiliated him for his stupidity in the first place, then his inappropriate behavior. it’s better to have a boss that will defend you
I would murder someone who spit in my hand. I have never worked anywhere where a manager would allow some asshole to do something so deplorable. I’m glad I work in a casino… I can call security myself and give them the boot.
Not trying to sounds like a bad-ass, but the man would have absolutely been physically punished in front of everyone at that very moment. That blows my mind….
That behavior is appalling. Even worse is the manager’s decision to REWARD the guy for doing that!
I work at a corporate restaurant and I will say right now, that if that had been me, I would have yelled at the manager and walked out. That is RIDICULOUS.
I’m going to open my own damn restaurant and the customer will be right when I SAY they’re right. Who wants to come work for me?
Technically that can qualify as assualt due to the possibility of him having an infectious disease. Thus that corporate establishment can be sued for condoning assault against an employee… provided you have witnesses
That is so disgusting. I would have have wiped it off on his face as he walked by, gathered my things, and left. You must have god-like self restraint! I could never work at a place where the managers didn’t have my back especially in a situation like this. :S