I have been a hostess at a corporate establishment for a few years and a couple weeks ago I encountered my worst customer ever! It was a busy Friday night and the wait was about 1 1/2 hours long. A man came in with his family and asked for a table for 6, I handed him his buzzer and quoted him his wait time 1 hour. A little over 30 min later he came up to me at the desk and demanded to know why a party of 2 who came in after him got seated first. I explained that the wait is generally longer for the higher amount of people he had, we have several more 2-top or 4-top tables that can accommodate 2 people and less booths or tables that accommodate 6. He started getting more and more angry and yelling at me right in front of the whole lobby, I told him I would have the other hostess grab a manager to come and talk to him and asked him to wait. I started back to my job of filling the sections in the computer and calling names, as soon as another party of 2 came up to be seated he started screaming again about how it was unfair we were seating people that came in after him, before he was seated. My manager talked to him and he finally waited patiently until he was called, as I reached out my hand to grab his buzzer, instead of placing it in my hand, he spit in my hand. A grown man spit in my hand over not being seated quickly enough, it was completely ridiculous. Not only did my managers not kick him out, the bought him dessert for his “troubles”. Welcome to a corporate restaurant.
-Kourtney
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{ 22 comments… read them below or add one }
I would have wiped it right back on him. I have never heard of something so disgusting and unacceptable by a customer in my life.
I am just astonished. Your management are w###ies. Jerks.
And that’s why people like him behave the way they do. They act like idiots and then are REWARDED for acting like a 2 year old. I hate working for Corporate restaraunts for this reason. Only care about money and never about their own staff.
hopefully the cook returned the favor
i would have walked out if my managers didnt do something about that in my favor. thats BS and totally immature of a grown ass man.
I work for a corporate resteraunt as well but luckily mine is also owned by an individual proprieter who just answers to corporate and luckily he would not stand for something like that!
I work at a family owned restaurant, and the difference is noticable. The owner would have publicly humiliated him for his stupidity in the first place, then his inappropriate behavior. it’s better to have a boss that will defend you
I would murder someone who spit in my hand. I have never worked anywhere where a manager would allow some asshole to do something so deplorable. I’m glad I work in a casino… I can call security myself and give them the boot.
Not trying to sounds like a bad-ass, but the man would have absolutely been physically punished in front of everyone at that very moment. That blows my mind….
That behavior is appalling. Even worse is the manager’s decision to REWARD the guy for doing that!
I work at a corporate restaurant and I will say right now, that if that had been me, I would have yelled at the manager and walked out. That is RIDICULOUS.
I’m going to open my own damn restaurant and the customer will be right when I SAY they’re right. Who wants to come work for me?
Technically that can qualify as assualt due to the possibility of him having an infectious disease. Thus that corporate establishment can be sued for condoning assault against an employee… provided you have witnesses
That is so disgusting. I would have have wiped it off on his face as he walked by, gathered my things, and left. You must have god-like self restraint! I could never work at a place where the managers didn’t have my back especially in a situation like this. :S
I would turn on D12′s fight music and get into a fight with the spitter and the manager who fed him strawberry pie!!!
I used to work in a corporate restaurant, and YES they routinely reward people for bad behavior. The worse they behave, the better the reward.
I now work for a family owned restaurant, and it is heaven there. The people I work for are awesome, and the people who come in to eat are saints.
I only wish that everyone in the world knew how many utterly vile, repulsive lack-witted bastards still treat people like slaves in places like CORPORATE RESTAURANTS.
I hope family-owned restaurants put every last one of them out of business, they deserve it, due to the poor quality of their food, the way they make sure the server can’t give good service by seating willy-nilly, and giving no support (I’ve been triple sat only to go into the back to find there are no clean dishes, or bread and that half the beverage dispensers are empty<— this happens because they keep trying to cut corners adding up to HUGE UNDER STAFF.) As well as their attempts to gouge customers (I've been told I can't bring customers napkins before, or I risk WRITE UP.)
They also deserve a good suing for the unethical way they treat their employees and allow their employees to be treated (as seen in the above account.) The corporate restaurant I worked at routinely broke the law concerning breaks, discrimination, sexual harassment and the amount of time a server is allowed to work untipped hours.
Employees tried to fight from within the system now and then, but they were ignored.
GOD BLESS MY NEW JOB.
Everyone forgot: ILLEGAL. I live in New Jersey, and here spitting on someone is considered ASSAULT. I would think other states have that on the lawbooks too, but I can tell you it is enforced here. I would have promptly called 911 and reported. Do not fear losing your job, because any retribution against you on behalf of the corp you work for, could get them in hot water also. Then you could have “The Spitter” up on charges, and sue your employer for a nice hefty sum
The manager should be suspended or retrained. That customer should have been asked to leave.
signed,
a manager of more than25 years!
what a douchebag-some people arent emotionally mature enough to exit their own homes
That is disgusting! Some people have A LOT of trouble comprehending what a waiting list is and how it works. If you want to be seated when you come in, especially with a larger party then call and make a reservation. Funny how people can act like complete degenerates and get something in return.
That is a class c felony in the state of Indiana.
Its so sad that we have to just “take it” and deal with it. America did not start off with “the customer is always right” in the early restaurants… I am so sorry this happened to you, and yes, I have had similar things happen to me, because they know they can do it and we wont do anything about it..
At the place where I work, this would not be tolerated! That is why I don’t work at corporate restaurants anymore. I am just amazed that the manager allowed this to happen to you.
Wait a minute – the man SPIT in your hand, and your manager not only allowed him to stay in the building but comped his dessert as well? As a former manager and owner of 3 places in my 30 year career, I apologize to you for his (your manager’s) bad behavior. It makes me furious to read that. Managers like that, allowing customers like that, to get away with things like that, make this business harder than it has to be. Shame on him!
Not only did he assault you, he assaulted the sensibilities of everyone who was in the unfortunate position where they had to witness such an affront to human decency. In that regard, if I had witnessed such a thing, I would have called the police on your behalf in in the capacity of an anonymous customer/witness. As a matter of fact, I have done that in the past, where I saw a man verbally assault a woman in the street in front of a restaurant where I was sitting on the patio. They were both waiting at a red light, when the woman accidentally bumped the car in front of her. The man flew out of his vehicle in a rage and started verbally attacking the woman. I called 911 and reported the incident as follows. “You better send a cop out here. There’s a man acting like a complete A@#hole verbally assaulting a woman and I’m afraid he’s going to do something violent” Not only did I perform my civic duty, I got a hell of a dinner show when the cops arrived.
Please, people… if you witness an ‘incident’, call 911…you don’t have to leave your name, and you will be doing the world a favor… plus you get to watch the “Don’t Let the A@#hole Get Away With It” show