No matter how long you have worked at your job, or how much experience you may have, there is always going to be that one customer who thinks they know best. I approached a table tonight and they immediately ordered their entrees and dessert at the same time. Why would they order these at the same time one would ask? Because of course I would never give them a chance to order dessert later. The woman ordered a dessert selection we do not nor have ever offered in the past 6 years I have worked for the company. I immediately let her know we did not offer that selection and gave her some other options. She began to get upset because she was absolutely sure we had her dessert she requested. I again let her know that in fact we did not have it. At this point she said, “I’ll just go get that from the front myself then.” Imagine my delight as I spied on her while she approached our cashier and watched the cashier shake her head no in response to her request. The woman walked back to the table with a sour look on her face and would not make eye contact with me for the rest of the meal. Needless to say she passed on dessert.
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