The Spitter

I have been a hostess at a corporate establishment for a few years and a couple weeks ago I encountered my worst customer ever! It was a busy Friday night and the wait was about 1 1/2 hours long. A man came in with his family and asked for a table for 6, I handed him his buzzer and quoted him his wait time 1 hour. A little over 30 min later he came up to me at the desk and demanded to know why a party of 2 who came in after him got seated first. I explained that the wait is generally longer for the higher amount of people he had, we have several more 2-top or 4-top tables that can accommodate 2 people and less booths or tables that accommodate 6. He started getting more and more angry and yelling at me right in front of the whole lobby, I told him I would have the other hostess grab a manager to come and talk to him and asked him to wait. I started back to my job of filling the sections in the computer and calling names, as soon as another party of 2 came up to be seated he started screaming again about how it was unfair we were seating people that came in after him, before he was seated. My manager talked to him and he finally waited patiently until he was called, as I reached out my hand to grab his buzzer, instead of placing it in my hand, he spit in my hand. A grown man spit in my hand over not being seated quickly enough, it was completely ridiculous. Not only did my managers not kick him out, the bought him dessert for his “troubles”. Welcome to a corporate restaurant. 

-Kourtney