One night I was serving a very nice and easy going middle-aged couple. They ordered some wine, an appetizer, and two entrees. The lady was very nice and I barely had to get them so much as a refill on their waters….love it. I bring out their entrees and go by the soda fountain to talk to the other servers. It is really slow so we are all just hanging around.  I glance over at my table and see the lady wave me over. What could possibly be wrong? “Hi, everything tasting ok?” The lady smiles and says, “yes, everything is tasting fine…but there is a big hair in my food,” which she then proceeds to pull out and show me. It was a huge long black hair, definitely from the hostess since she is the only one with hair exactly like that. “Oh my gosh I am so sorry! Let me get you a new plate, it wont take long!” “No, no, its fine. I don’t mind.” Wow. “Please miss, let me get you another plate! You shouldn’t have to eat food with a hair in it.” “Nope, it is fine. It wont kill me.” “Miss you are one of the coolest tables I have ever had. At least let me give you some free dessert, I insist.” “Ok, you have twisted my arm.” After her meal I gave her a big piece of chocolate cake and she gave me a big tip! I still wish she would have let me get her a new plate though….gross.

- Fabio

The other day, a female couple came into the restaurant, clearly
“together”, and took a seat outside. One lady ordered a diet coke, the
other a water. I promptly brought out there drinks, and took the
order, started the app, and was on my way. A few minutes later, as I
walked by their table,( hands full of food for the next table over )
the diet coke lady flags me down and asks me if I gave her diet coke,
bc it tastes “funny”. I sigh inwardly, knowing our diet coke does, for
some reason, have a different taste to it, that is more noticeable to
some than others. I tell her ok, continue to the table that i have the
food for, then return to them and offer to get her something else.
After telling her that it is indeed diet, and that the only remedy is
a different drink, she looks annoyed but decides to stick with what
she has. Ok. A minute later I drop off their app, and she begins to
complain again about the drink, and her gf gets in on the action,
telling me ” I don’t know with this is, but it’s not diet coke”, they
also claim they found a hair in it, and look at me accusingly ( I have
very long hair, but it is back and secure at work, and I am extremely
careful about it). She then says she wants another drink, but she
still wants diet coke. Aha, conspiracy theory, I am obv lying about it
being diet, so bring me the same thing so I can prove it. Whatever. I
am busy, and one of the doors is stuck, so I ma having to take the
long way around each time I go outside, so I ask the bartender to drop
it off for me. BTW, neither of us were able to locate a hair in the
glass anywhere AND she had drank practically the whole soda. I pass by
the table again, and now they want a manager. wtf? that’s me, but
awkward bc I can tell they’re upset with me, it’s as tho they think I
am intentionally bringing them a tainted drink. Lame. I tell them I am
the supervisor, and they tell me they are leaving, don’t want their
entrees, bc they are so grossed out by the hair in the soda (which
must be why they ordered another and ate the entire app AFTER the
supposed incident) AND reiterate that it was NOT a diet coke. I
apologize, but stick to my guns and tell them I am aware our diet has
a diff taste bc it’s on the gun. But no, she repeats it’s NOT diet and
they’ll pay for the app but that’s it. Of course, I tell them no,
we’ll cover it, so they leave. I am just baffled by this, I mean, I
can understand the taste thing…it’s not the first time someone has
sent back a diet for that reason. And if there truly was a hair, I can
understand that, too…although using that as an excuse AFTER seeing
it and continuing to eat the app doesn’t fly with me. What I don’t
understand is throwing a big fuss over a soda that can be replaced
with something else, and basically accusing my bartender and I of
intentionally giving them an off drink. What could we possibly have to
gain? It’s not as tho making a guest angry is beneficial to either of
us! My bartender had her own theory…she swears the younger of the 2
was checking us both out, and the other got jealous. True? I dunno.
What I do know is that was a weird situation that those ladies blew
waaayyyy out of proportion. It’s a soda, not the end of the world!

- Serenity

I was halfway through giving the specials to a table when I look over to another table in my section and a little girl was leaning over the candle while coloring and her hair lights up like a Roman candle. She looks at her Dad across the table in horror while he, of course, does the right thing and starts FANNING THE FIRE WITH HIS NAPKIN and giving it the air supply it needs to become a small inferno. Mom starts smacking the girl in the head until the fire goes out. The little girl is now traumatized and the entire restaurant smells like burnt human hair. And now candles in our restaurant are not lit anymore, they just sit there.