Birthday Dessert…Free or Complimentary?

A few weeks ago, I get sat a 6 top, mom, dad, grandma, aunt, 2 kids,
one of which has a birthday. I hear about the birthday from the
seater. So, I walk up to the table and genuinely greet them. (Even
though I hate kids, lol. I usually give extra money to the seaters at
the end of a shift if they keep kids out of my section.) Anyway, it is
a slow Saturday lunch, so I am happy to have the 6. Everyone is
extrmemely pleasant at the table except grandma, her fresh-
pot-of-coffee-cup-of-coffee is too cold, I assured her I heated her
cup prior to filling it and that the pot was fresh. So, I grab the pot
to heat up her coffee a bit. With the steaming pot in my hand, she
takes another sip and says its cold. I apologize once again and assure
her there is not much else I can do. She then gets further upset and
while still standing there I pour the scolding hot coffee onto my hand
to demonstrate that it is in fact hot, and that I got burned by it. My
hand later blistered. I told her that by law we can not serve coffee
that could kill a small child. We covered the coffee and just got her
ice water. The other adults at the table are laughing their asses off
at her stupidity.

Everything else about the visit is great, once again all but crabby
granny. They are all nearing the end of their meal and granny strikes
again, “HEY! when is junior here getting his free dessert?” “I was
going to SURPRISE him with it along maybe another treat, after all of
your plates are cleared, as it is rude to force more food at you in an
attempt to rush you out of here,” I say. “Oh…well…” So, I clear
the plates and refill beverages one more time, and granny chimes in
again, loudly, and bitchy…”When is the FREE DESSERT COMING!”

I bring out our birthday dessert and only 2 spoons, not 6 and look at
the children and say, this whole thing is just for you.(It is a
massive dessert) Granny, still angry for no reason asks where is my
spoon? I remind her that it is junior’s birthday. I bring the bill
with a full charge for the dessert on it. Granny has to chime in of
course”HEY! WHY IS THERE A CHARGE FOR THE DESSERT ON THE BILL?!” I
replied, “the birthday dessert, under normal circumstances, is
complimentary, not free and automatic, and yes there is a difference.”
Granny paid and didn’t tip me. Dad pulled me aside and gave me $30, he
said he hates his mother-in-law and that he never had the balls to put
her in her place. Dad and his buddies come in once on a while and
request me every time.

- Seasoned Vet

4 Comments

  • Headset Hellion

    March 20, 2013

    I hate to side with asshole customers, but you are wrong on this one. “Complementary” means “free.”

    com·pli·men·ta·ry [kom-pluh-men-tuh-ree, -tree] Show IPA adjective, noun, plural com·pli·men·ta·ries.
    adjective
    1. of the nature of, conveying, or expressing a compliment, often one that is politely flattering: a complimentary remark.
    2. given free as a gift or courtesy: a complimentary ticket.
    noun
    3. something given or supplied without charge, as lodging, transportation, or meals, especially as an inducement to prospective customers.

  • seasoned vet

    May 21, 2013

    Thank you for taking the time to do such lengthy homework…however…herein, as the bard would tell us, lies the rub–this isn’t something advertised that people shoulder just assume, and in the aforementioned definition there is a hidden word “courtesy”

    cour·te·sy noun \ˈkər-tə-sē, British also ˈkȯr-\
    plural cour·te·sies

    Definition of COURTESY

    1
    a : behavior marked by polished manners or respect for others : courteous behavior
    b : a courteous and respectful act or expression
    2
    a : general allowance despite facts : indulgence
    b : consideration, cooperation, and generosity in providing something (as a gift or privilege); also : agency, means —used chiefly in the phrases through the courtesy of or by courtesy of or sometimes simply courtesy of

    Clearly, this person without manners, is getting no manners back from me :) enjoy your day!!!

  • Ashley

    April 21, 2014

    Why the hell would you pour steaming hot coffee onto your hand? You kind of seem like an idiot.

  • WOW STUPIDITY OVERLOAD

    June 2, 2014

    I usually don’t leave comments, but wow… I seriously cannot help myself.

    1. Why would you need to pour hot coffee onto your hand to prove a point? You wrote that the other customers were laughing at her stupidity… I seriously doubt that. For one thing, the other adults at the table are her friends and family, so I really doubt they would be laughing at a grandma requesting hotter coffee. I am pretty sure they were laughing at how stupid you are…. who in the right mind would need to pour coffee onto themselves to make a point.

    2. You have awful service as a waiter. You know its for a birthday, so why would you even try to dampen the mood in any way? The grandma was right not to tip you. The dessert is complimentary for the birthday boy, what gives you the right to charge them full price? Clearly you should have brought the dessert the FIRST time she asked you. Its like someone asking for the bill and you make up some bullshit excuse about not wanting to rush them out. Maybe she was in a rush? If you brought it out the first time she asked, she wouldn’t have to ask you anymore. Also, maybe the grandma was just protective of her grandchild, obviously as a small child, he was very excited for his birthday dessert. She just wanted to see her grandson happy, but no, you had to ruin that with your stupidity.

    Please stop writing blogs, it only showcases how stupid you are. You are only letting the world know how bad you are at your job ( its a pretty simple job, no?). You should really consider switching occupations, something where you don’t need to interact with customers. Try dishwashing.

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